Billing & Payments

Deficiency Detect offers a transparent and flexible billing model designed to align with the way your projects progress. All financial aspects are managed centrally under your Organization, ensuring clarity and ease of management.

Organization-Centric Billing

Your organization serves as the central hub for all your billing. All payment methods are securely held at the organization level. This means that when you activate projects, their costs are consolidated under your organization's account.

Project-Based Billing & Inclusions

Organizations are billed based on the specific projects you have active. This granular approach ensures you only pay for what you use.

For each active project, you benefit from significant inclusions:

• Unlimited Users: Assign as many team members as needed to a project without incurring extra user-based fees.
• Unlimited Deficiencies: Track an unlimited number of deficiencies within each project, ensuring comprehensive quality control.
• (As mentioned on the Projects & Buildings page, each project includes one building, with additional buildings added at an extra cost.)

Secure Payments Powered by Stripe

All payments on Deficiency Detect are handled securely through Stripe, our trusted payment processing partner. This ensures that your financial transactions are encrypted, safe, and reliable.

Understanding Payment Failures & Project Pauses

We understand that payment issues can occur. Deficiency Detect has an automated system to manage these situations while giving you ample opportunity to resolve them.

Payment Failure & Project Pause

If a payment attempt for an active project fails:

1. The affected project will immediately be put on pause.
2. While on pause, no features for that project will be functional. This means teams cannot log new deficiencies, update existing ones, or access any project data.
3. The system will automatically retry the payment 8 times over a 2-week period.
4. The Organization Owner will receive an email when a card is about to expire, expired, or a payment has failed.

Project Cancellation

If the payment remains unsuccessful after the 8 retry attempts over 2 weeks:

• The project will be completely canceled and permanently removed from our system. All associated data will be purged. It's crucial to ensure your payment methods are up-to-date to avoid data loss.

Voluntary Project Pause

We offer flexibility if your project status changes. You can manually pause a project before the end of its current billing cycle if it's no longer active or cashflow issues arose.

• Projects can be paused for up to 60 days.
• This feature is designed for situations where a project is temporarily inactive or has concluded ahead of its billing period, allowing you to manage costs without immediate full cancellation.
• If a project remains paused for more than 60 days, it will automatically be moved to a canceled state.

Accessing Your Invoices & Records

All your invoices, payment history, and billing records are easily accessible. You can view and download them anytime within the Settings / Billing pages of your organization's account in Deficiency Detect. This ensures full transparency and allows for easy financial reconciliation.

Purchase Policy

Please note that all payments for plans and additional features are final sale. This policy is explicitly made clear to users at the point of purchase when selecting and confirming your subscription plans and any add-ons. We encourage you to review your selections carefully before finalizing your purchase. For full details regarding your agreement, please refer to our Terms of Service.